Ranks Purchase issue

   

If you purchased items from our VIP Store, you should have received an email from Tebex containing your Transaction ID, which starts with TBX-.

TBX-XXXXXXXXXXX-XXXXX

We also checked our records and did not receive any payment for your username.

The thing is i made the payment but at the site it showed waiting for the transaction to complete and it kept on loading for an hour though i made the payment already kindly go through the screenshot and invoice provided as it shows the original payment made and also the invoice was send from them also the thing is it didnt get load on the actual site and it kept on buffering thats why no email was send to my mail but from my side everything was done with perfectly payment was done on time on the qr provided on my laptop screen kindly look through its a humble request     


Also kindly check the payment from upi id akshay.k@fam this was the upi id through which the payment was made… kindly look through the server people told admin will help and solve the issue as because payment was already made from my side