Ranks Purchase issue

We didn't receive any payment with that Transaction ID, so we can't do anything further on our end. Please contact your bank or the payment service you used, as they will be able to help you. There is no transaction with that Transaction ID on our end.

If the payment had been completed successfully, the server would have automatically added the package to your account.

The thing is i have provided all the necessary information there a proper invoice sent to my mail claiming successful transaction and its from Transact Bridge which i have already provided u in a pdf form and in image form too tbh there must be some glitch from the tebex website coz i didnt got and transaction id but the payment was successful from my end